Our goal as a marketing technology company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.
We understand that sometimes life happens, and you may need to request a refund on fees paid for services with B Allied. We aim to be fair and create a policy that is a win-win for both parties. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in this refund policy.
In general, you can request a full refund for services prior to work starting and up to 7 days after work has started.
Since all aspects of our services offered are based on the tech specialist’s knowledge, expertise and time, once work has started on your project and after the initial 7-day refund period, a refund is not available. We will however work closely with you to make an equitable change in your package purchased, switch to a different tech specialist or redefine the scope of work within reason as determined by the Leadership team at B Allied.
Clients Missing in Action
If you do not communicate with B Allied for a period of 90 consecutive days during any part of the design or development process, B Allied will terminate the working relationship and there will be no refund of any fees.
How Refunds Are Processed
If you are within the 7-day grace period and have requested a refund, the payment will be transferred back to your credit card account within 30 business days after approval.
We will provide you with an invoice for each purchase and an online form to submit your payment by credit card for the service you have purchased. Recurring payments will be automatically charged on the date they are due, to the credit card you have provided in our system. You will receive an invoice receipt for each payment. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback for a valid charge from us is fraud and is not an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy before making a payment.